Many people seem to believe that a policy only applies if they want it to and that staff can override that policy if a customer applies enough pressure.
That’s not how the real world works, but some people don’t want to believe it, like the hotel guest who didn’t appear in this story.
Watch what happened when he asked a hotel for a refund.
The gentleman called me a few weeks later when he received his credit card statement.
I explained to him our no-show policy and that he would not receive a refund.
The customer was relentless.
I advised against disputing the charge because you dispute a debit because it is not fraudulent.
While the bank investigates the case, it will advance you the money, but it is only a loan until the bank has evidence of fraud.
However, he disputed the charge and I won easily as I was able to prove that he had intentionally booked the rooms and was aware of the no-show policy.
And he digs himself deeper and deeper into a hole.
The bank then billed him for the amount it had advanced him.
He called me again and said I had to pay the amount including interest.
I said no and hung up.
Cold-blooded!
This is what people say:
That’s nice to read. I assume they have some kind of “humanitarian arrangement”.
Additionally, they may be concerned that you will tell the media or post on social media that you received a bill after a car accident.
That was really nice of you! I’m not sure how you can get over it though.
I’m sure this happens all the time. It makes me so angry when people abuse small businesses like this.
Interesting. I guess you have to pick your battles.
Just pay and move on.
If you enjoyed this post, read this story about a customer who insists his credit card works, then finds out it doesn’t.
