A A hellish Ryanair flight caused a young girl to have a “panic attack” and her family is now demanding compensation. The flight was stuck on the tarmac at Dublin Airport for four hours, and now the family is demanding a four-figure sum from the Irish airline.
The Ryanair passengers were forced to stay on board for so long that their young daughter suffered a “panic attack”. The family, who are from Mallorca in the Balearic Islands, say Ryanair flight FR9187 was due to leave Dublin at 6.25pm on August 15.
But the family of four was still standing on the tarmac around four hours later. FR9187 finally took off at 10.40 p.m. The family – mother and father Maria del Mar Vives Miro and Pere Josep Bueno Bauza and their two young sons Pau and Marc – are now demanding compensation totaling around 1,600 euros (1,350 pounds).
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A Ryanair spokesperson said: “This flight from Dublin to Palma was delayed prior to take-off as Spanish air traffic control had decided to prevent incoming aircraft from arriving at Palma de Mallorca airport due to ‘weather’. Passengers remained on board during the delay in order to be ready to depart once Palma was reopened to incoming flights, however this took longer than originally expected,” the Balearic publication Olive Press was told.
“After 45 minutes, the crew opened the onboard bars to allow passengers to have snacks and refreshments, for which they can claim back the receipted cost on ryanair.com. This flight was then further delayed after two passengers became disruptive on board.
“The crew requested Garda assistance and these disruptive passengers were removed from the aircraft before it departed for Palma after a short delay.” The airline’s statement continued: “We sincerely apologise to passengers for this delay caused by air traffic control, which was completely outside of our control.”
