NatWest has apologised to its customers after its online and mobile banking services experienced outages on Tuesday morning.
In posts on X (formerly Twitter), the bank announced that there had been a “glitch” in the service, but that it had since been resolved.
“We are aware that some customers have had difficulties accessing NatWest mobile and online banking this morning,” a NatWest spokeswoman said.
“The issue has been resolved and customers can now log in as usual. We apologize to customers for any inconvenience.”
The app and online banking service should now work as expected. Please try logging in as usual.
We thank you for your patience and apologize for any inconvenience.
If you have any further questions or need further assistance, please let me know. Mike
— NatWest (@NatWest_Help) May 28, 2024
This happened after an outage of about four hours, during which the bank said it was working hard to investigate and resolve the issue.
People complained that they had no access to their bank accounts and therefore could not check account balances or transfer money.
One social media user said his local bank branch was closed, preventing him from doing his banking in person.
Another said he needed to access his money to pay bills.
According to the website DownDetector, the first problems were reported around 6:00 a.m. and peaked around 7:30 a.m. on Tuesday.
A status update on NatWest’s website published later on Tuesday morning showed that both the mobile app and online banking had experienced disruptions.
“We apologize for any inconvenience and are working hard to get everything up and running again for you,” it said.
“If you need to make a transaction, you can continue to do so through our telephone banking service or alternatively visit one of our branches or ATMs.
“If you would like to make a payment with us today, please consider sending the money using an alternative method.
“You can continue to pay with your debit or credit card and withdraw cash from ATMs, branches and post offices.”
On X, NatWest asked customers to send a direct message if they needed to do special banking.
