Singapore – Hotelogix, a global leader in cloud-based hotel technology, announced that Royal Orchid Hotels Limited (ROHL) in India has adopted its multi-hotel management system. Hotelogix’s comprehensive platform enables ROHL to standardize processes across all its hotels and gain centralized control over its operations, helping the company drive growth strategies and improve guest experience and loyalty.
Founded in 2001 and headquartered in Bengaluru, Royal Orchid Hotels Limited is one of the fast-growing hotel groups in India. With an extensive portfolio of over 100 properties, over 5900 villas and cottages and over 170 restaurants across 65 locations in India, Sri Lanka and Nepal, the group is known for providing unparalleled experiences to its guests. It offers a diverse range of accommodation options including business hotels, leisure hotels, extended stay suites and inns to ensure that every guest finds their perfect stay. Be it in bustling metropolitan cities, tranquil holiday destinations, sacred pilgrimage sites or exotic wildlife parks, the group’s properties offer an oasis of relaxation. The group is eyeing significant expansion and plans to launch 25-30 new hotels and a new 5-star luxury hotel brand this year.
ROHL has been using an on-premise solution to manage its operations for over a decade. With a strong focus on expansion, the company grew from 20 properties to a brand with over 100 properties in recent years. As a technology-driven company, management wanted to move to a cloud-based multi-property management platform to centrally manage the operations of all member properties and thus increase efficiency. This prompted the company to revise its digitalization strategy using modern technology.
Given our rapid growth, tremendous service levels and changing business dynamics, we are rethinking the digitalization strategy for our brand and business. We are excited to move to the Hotelogix Cloud platform, which is comprehensive enough to form the core of our operations. We are in the process of centralizing everything from our corporate headquarters to implement and monitor brand standards while efficiently managing operations and better serving guests. Arjun Baljee, President, Royal Orchid Hotels Limited
Hotelogix has integrated its multi-property management system with the best third-party solutions to help the group efficiently and centrally manage online sales, revenue, accounting, restaurant operations, marketing, customer loyalty, etc. It has also equipped hotel staff with a mobile PMS app to keep track of operational and business-critical processes through a dashboard, ensuring efficient operations and decision-making on the go.
With Hotelogix, our go-live process for new properties we’ve signed up to has been significantly shortened. We can now minimize overhead costs and it’s much easier to add a new property to our ecosystem as we have greater control over it from our corporate headquarters. Property owners will be pleased to know that this allows us to unlock their revenue potential and quickly increase operational efficiency.
Said Arjun.
At its core, ROHL is focused on improving the guest experience across the group by accessing central guest history to learn about their preferences and serve them better. The group relies on data-driven strategies and guest feedback to understand their sentiment and create value for them with the Regenta Rewards program. Self-check-in and guest service apps are some initiatives the group plans to implement as part of modern, digital strategies.
With Hotelogix driving our group-wide operations, we have taken a big step towards a redefined tech-first approach to run our business with agility, while remaining competitive and attractive in the market and gaining the loyalty of our guests. We are excited to embark on this cloud journey, which will be crucial to achieve our desired goals and aggressively scale our various brands within ROHL.
Said Arjun.
We thank Royal Orchid Hotels Limited for selecting Hotelogix as our cloud platform partner. ROHL’s adoption of the cloud is a significant step not only for the group but for the entire hotel industry in India as ROHL has been one of the pioneers over the years. ROHL has helped Hotelogix mature as a system with its continuous feedback and we are committed to achieving the expected ROI from this move to the cloud. Aditya Sanghi, CEO of Hotelogix
About Hotelogix
Hotelogix is a global leader in cloud-based hotel technology solutions with industry-leading multi-property management systems, hotel PMS and mobile PMS apps for independent and hotel groups. We have achieved the remarkable feat of having implemented the largest multi-property deployment with over 50,000 rooms in over 500 hotels under a single group. We also offer channel manager, rate shopping and revenue management solutions through our distribution brand AxisRooms. We have earned the trust of over 5,000 hotels in over 100 countries including South Asia, Southeast Asia, Middle East, Latin America, Europe and North America. We have been instrumental in their growth, helping them sell more rooms at the optimal price and serve guests better.
Hotelogix is headquartered in Singapore with offices in the US, India, UAE, Thailand and the Philippines. For more information, visit https://www.hotelogix.com/property-management-system-large-hotels.php.
Debi Prasad Sarangi
Specialist in corporate communications
+91 9986496849
