Britain’s worst hotel chains revealed
Britannia’s Grand Hotel in Llandudno, Wales. Britannia has been named the UK’s worst major hotel chain for the tenth year in a row by consumer group Which? Photo: Getty (John…
Britannia’s Grand Hotel in Llandudno, Wales. Britannia has been named the UK’s worst major hotel chain for the tenth year in a row by consumer group Which? Photo: Getty (John…
Where is the nightstand that Inna Zaychik ordered from Amazon? The company says it was delivered, but she doesn’t have it. Can she get a refund for this order issue?…
A few years ago, the manager of a boutique hotel in Guanajuato asked me to conduct a customer service training for the hotel’s front desk, restaurant and housekeeping staff. As…
Fast food workers have a bad reputation, but it’s a tough job. They’re stigmatized, undervalued and underpaid. Their daily routine is often characterized by hostile customers and exhaustingly long shifts.…
Many people seem to believe that a policy only applies if they want it to and that staff can override that policy if a customer applies enough pressure. That’s not…